When did you last hear this during a consultation?
I’d like to hope this happens frequently but people who come to us regrettable inform us that they are often hurried to provide factual information rather than having opportunity to relay information in context, what they feel is happening for them and to state what they would like, rather than being told what they need without a shared way forward.
We deliberately decided on a model at Healthy Harmony, where we would listen to not only what was being said but what wasn’t being said and provide time for people to talk in order that we have as full a picture as possible before offering treatment options.
Listening underpins everything we do as whilst providing a treatment we are working Holistically and may identify something that wasn’t previously apparent.
Research suggests that only 7% of any message is conveyed through words, while 38% comes through certain vocal elements such as tone, inflection, intensity, volume and clarity.
A massive 55% of what is communicated is through non-verbal elements, including facial expressions, gestures and posture.
With this in mind we are very aware and drawn to paying attention to possible contradictions between verbal and non-verbal communication being used.
During a treatment, we remain vigilant seeking to make sense of what we are actually feeling and making sense of energy systems and where there can be systems no longer working in harmony with each other or depleted.
Below is a review that demonstrates the importance of thinking outside the box and really listening during a treatment.